Document Type
Conference Item
Publication Date
3-1-2015
Abstract
The paper aims to examine the influence of three main downward accountability approach; information disclosure, participation mechanism, and complaints procedures on the external and internal effectiveness of nonprofit organizations in Malaysia. This study also seeks to provide a comprehensive measurement of downward accountability. A random sampling and a structured questionnaire survey were employed in approaching 300 staffs of 30 nonprofit organizations located in Klang Valley area, Malaysia. A total of 209 responses were received (69.6% of the response rate). A descriptive analysis and a structural equation modeling by SPSS AMOS were used for data analysis and hypotheses testing. The results revealed that information disclosure and complaints procedures affect both external and internal effectiveness except for participation mechanism. The results provide a theoretical and methodological contribution to the study of nonprofit accountability and add value to the current research.
Keywords
Downward accountability, external effectiveness, internal effectiveness, nonprofit organizations.
Divisions
arts
Event Title
International Conference on World Islamic Studies (ICWIS 2015)
Event Location
Seoul, South Korea
Event Dates
08-09 Mac 2015
Event Type
conference