A TQM approach on the measurement of customer satisfaction for users of cellular telephones / Subramaniam a/l K.S. Gopala Iyer

Author

Subramaniam K. S. Gopala Iyer

Date of Award

1-1-1998

Thesis Type

masters

Document Type

Thesis

Divisions

FacultyofBusinessandAccountancy

Department

Universiti Malaya. Fakulti Perniagaan dan Perakaunan

Institution

Universiti Malaya

Note

Dissertation (M.B.A) -- Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 1998

Recommended Citation

K. S. Gopala Iyer, Subramaniam, "A TQM approach on the measurement of customer satisfaction for users of cellular telephones / Subramaniam a/l K.S. Gopala Iyer" (1998). Pre-2000 Student Works. 1446.
https://knova.um.edu.my/student_works_pre2000/1446