Perception of total quality management (TQM) implementation in the public sector : a case study of the Inland Revenue Board (IRB) of Malaysia / Nurseha binti Mahmud.

Author

Nurseha Mahmud

Date of Award

1-1-1997

Thesis Type

masters

Document Type

Thesis

Divisions

economi

Department

Universiti Malaya. Fakulti Ekonomi dan Pentadbiran.

Institution

University of Malaya

Note

Dissertation (M.P.A.) -- Fakulti Ekonomi dan Pentadbiran, Universiti Malaya, 1997.

Recommended Citation

Mahmud, Nurseha, "Perception of total quality management (TQM) implementation in the public sector : a case study of the Inland Revenue Board (IRB) of Malaysia / Nurseha binti Mahmud." (1997). Pre-2000 Student Works. 1234.
https://knova.um.edu.my/student_works_pre2000/1234