Job attitudinal behavior and job performance among public employees in Malaysia (A case study of Malaysia Co-operative Society Commission) / Norhayati Nayan

Author

Nayan Norhayati

Date of Award

1-1-2012

Thesis Type

masters

Document Type

Thesis

Divisions

deptba2

Department

Dept of Finance and Banking

Institution

University of Malaya

Abstract

Job performance has been identified as the significant key for organizations to gain competitive advantage and superior productivity. Many studies have conceptualized job performance as a multidimensional construct, however researchers have thus far provided inconclusive agreement on what factors should be included in measuring job performance. Since job attitudinal behavior is one of the area of concern for public employees, the purpose of this paper is to explore job attitudinal behavior variables such as affective commitment, self-efficacy, job characteristics and work engagement and its relationship with job performance among public employees in Malaysia. It also elaborates the extent to which Organizational Citizenship Behavior (OCB) mediates the above mentioned relationship. This research found that there was a positive correlation between job characteristics and job performance, and OCB was found to partially mediates the above mentioned relationship. However affective commitment, self-efficacy and work engagement was not found to have significant relationship with job performance.

Note

Submitted to the Graduate School of Business Faculty of Business and Accountancy University of Malaya, in partial fulfillment of the requirement for the degree of Master of Business Administration

Recommended Citation

Norhayati, Nayan, "Job attitudinal behavior and job performance among public employees in Malaysia (A case study of Malaysia Co-operative Society Commission) / Norhayati Nayan" (2012). Student Works (2010-2019). 1029.
https://knova.um.edu.my/student_works_2010s/1029