An inquiry on knowledge management in third-party logistics companies
Document Type
Article
Publication Date
1-1-2021
Abstract
This paper aims to explore the perception towards the importance of internal knowledge for business activities that can be associated with knowledge management (KM) and the application of tools to aid KM from a managerial perspective. A qualitative research approach was adopted by conducting in-depth case studies in three third-party logistics (3PLs) companies located in central Malaysia, offering most of logistics services and serving a large number of clients. This study employed first cycle, second cycle and in vivo coding as the data analysis techniques. Generally, this study provides insight about KM awareness, practices and obstacles in 3PLs companies in Malaysia. The findings of this study have significant implications for both academicians and the 3PLs organisations to further explore the theories, practices and the implementation of KM in similar organisations. Future studies may want to investigate the tools and technology that can help to support the KM practices among 3PLs organisations. © 2021 Inderscience Enterprises Ltd.
Keywords
3PLs, KM awareness, KM importances, KM practices, Knowledge management, Third-party logistics
Divisions
Operations_and_Management_Information_Systems
Publication Title
International Journal of Business Innovation and Research
Volume
24
Issue
1
Publisher
Inderscience