Technology, organisation and environment factor on mobile payment implementation: Focus on SMEs in Malaysia
Document Type
Article
Publication Date
1-1-2022
Abstract
The rapid development of mobile technology resulted in the advent of mobile commerce, which is the disruption to the cash-dominated small and medium enterprises (SMEs). This paper details the investigation into the readiness and factors affecting mobile payment systems' implementation by SMEs in Malaysia using the technology-organisation-environment (TOE) framework. The results indicated that all TOE framework dimensions are significant for SMEs implementing mobile payment systems in Malaysia. In the case of the critical determinants, security concerns, relative advantages, and top management support are the top factors impacting SMEs when deciding to implement mobile payment systems.
Keywords
Mobile payment system, Technology, Organisation, Environment, SMEs, Malaysia
Divisions
Faculty_of_Business_and_Accountancy
Funders
RU Geran -Fakulti Program by Universiti Malaya GPF002I-2018
Publication Title
International Journal of Mobile Communications
Volume
20
Issue
5
Publisher
Inderscience
Publisher Location
WORLD TRADE CENTER BLDG, 29 ROUTE DE PRE-BOIS, CASE POSTALE 856, CH-1215 GENEVA, SWITZERLAND