Scopes of Work in Property Management Services: Perspective and Performance of Residential Property Managers
Document Type
Conference Item
Publication Date
1-1-2023
Abstract
In hope to improve the property management service performance, the Board of Valuers, Appraisers, Estate Agents and Property Managers (BOVAEP) Malaysia enforces the Register of Property Managers to regulate the practising property managers in Malaysia. However, various types of property management problems still exist, leading to the need of reviewing the existing standards practised by the property managers. Hence, this paper aims to examine the relevance of the scopes of work applied in the management of residential buildings. The identification of scopes of work in property management services was done via thorough literature review. Then, the questionnaire survey was conducted, and the data was analysed to compare the difference between importance and competency levels towards the scopes of work in residential property management services. The findings demonstrated that all the identified scopes of work were relevant to be applied in residential property management practice. However, the results revealed that the competencies of property managers in maintenance management and health, safety and emergency management required improvement. The research highlights the essential scopes of work to be focused on residential property management services. It serves as a guide to improve the competency of residential property managers.
Keywords
Property management, Perception, Performance, Scope of work, Residential building, Malaysia
Divisions
BuiltEnvironment
Funders
Fundamental Research Grant Scheme (FRGS) FRGS/1/2019/SSI11/UM/02/6, No. FP077-2019A, established by the Ministry of Education, Malaysia
Volume
310
Publisher
SPRINGER-VERLAG SINGAPORE PTE LTD
Publisher Location
152 BEACH ROAD, #21-01/04 GATEWAY EAST, SINGAPORE, 189721, SINGAPORE
Event Title
6th International Conference on Architecture and Civil Engineering (ICACE)
Event Location
Kuala Lumpur, Malaysia
Event Dates
18 August 2022
Event Type
conference
Additional Information
6th International Conference on Architecture and Civil Engineering (ICACE), Kuala Lumpur, MALAYSIA, AUG 18, 2022