E-BRIM usage by B40 citizens: The role of citizens' trust and computer self-efficacy
Document Type
Article
Publication Date
1-1-2021
Abstract
E-BR1M (Bantuan Rakyat 1 Malaysia) is an e-government application that was introduced to facilitate the efficiency of The People Living Assistance program in Malaysia. The program targets citizens with low income (less than RM 4,000). The aim of this paper is to examine factors (relative advantage, compatibility, ease of use, trust, and computer self-efficacy) that contribute to e-BR1M usage as well as the role of trust as a mediator and computer self-efficacy as a moderator. Empirical data was collected via a questionnaire survey of 577 e-BR1M recipients in Kuala Lumpur. The results illustrated that only ease of use did not significantly contribute to e-BR1M usage. Trust partially mediates the relationship between relative advantage, compatibility, ease of use, and e-BR1M usage. Computer self-efficacy only moderates the relationship between relative advantage and intention to use e-BR1M. The findings can be used by the relevant authorities in designing and planning new e-government applications, particularly for the lower income group of the population. © 2021 Inderscience Enterprises Ltd.. All rights reserved.
Keywords
Computer self-efficacy, E-BRIM, E-government, Malaysia, Trust
Divisions
Geography,bisnesaccount
Funders
None
Publication Title
Electronic Government
Volume
17
Issue
2
Publisher
Inderscience Publishers