Ensuring continued use of a digital library: A qualitative approach
Document Type
Article
Publication Date
7-1-2020
Abstract
Purpose This paper aims to identify the factors affecting continued use of digital libraries in a military context. Design/methodology/approach Semi-structured interviews with four focus groups consisting of 21 respondents, who are military education instructors and librarians, were carried out. This qualitative approach study adopted content analysis methods that were designed to contrast and make comparisons based on the participants' responses. The valid responses were analyzed using NVivo 12 Plus. Findings Using semi-structured interviews, this study presents five dimensions of critical success factors generated from the analysis of the content of the qualitative data. The dimensions highlighted are as follows: perceived quality factors; perceived instrumental support; perceived ease of use; users' expectation and users' satisfaction; and net benefits and perceived usefulness. Research limitations/implications This study is only focussing on military education instructors and librarians in the vicinity of four regions in Peninsular Malaysia. For practical implications, it provides an understanding of how the organization could sustain the continued use of a military-context digital library (DL). Practical implications This study makes a new practical contribution to DL information systems' successful implementation practices in a military context. This study also serves as a guideline for the organizational stakeholders to have a better understanding of their knowledge and the digitalization environment. The findings of this study provide an understanding of how the organization could sustain the continued use of digital libraries in a military context. Originality/value This study fills the void in the literature by investigating the DL use in the context of a military setting.
Keywords
Digital libraries, Information systems, Military, Critical success factors, Successful implementations
Divisions
Faculty_of_Business_and_Accountancy
Funders
None
Publication Title
Electronic Library
Volume
38
Issue
3
Publisher
Emerald Group Holdings Ltd.
Publisher Location
HOWARD HOUSE, WAGON LANE, BINGLEY BD16 1WA, W YORKSHIRE, ENGLAND