Document Type
Article (Restricted)
Publication Date
1-1-2012
Abstract
Abstract This research targets persistency by introducing new features in Chatsistance, a persistent chat tool that employs speech act theory and an explicit referencing technique to structure the chat log, and by providing further options for retrieving information. Earlier theory is related to the linguistics and characteristics of user statements. The later technique shows the relation of artefacts in an interconnected context named explicit referencing. Although speech actswere previously used in the field of chat, it is the first time that this theory has been used for the purpose of enhancing persistency combined with an explicit referencing technique,which together provide awell-established structure that provides greater flexibility for the analysis of content. In this paper, we show how this structuring approach could be useful, by evaluating the results of previous experiments that have used Chatsistance.
Keywords
Structuring · Persistent chat · Speech act theory · Explicit referencing · Chatsistance
Divisions
fsktm
Publication Title
Knowledge and Information Systems
Additional Information
Department of Software Engineering, Faculty of Computer Science & Information Technology Building, University of Malaya, 50603 Kuala Lumpur, MALAYSIA