Document Type
Conference Item
Publication Date
6-1-2010
Abstract
The aim of this paper is to examine factors related to system environment (namely, system quality and vendor support) that influences ERP implementation success in Iranian companies. Implementation success is identified using user satisfaction and organizational impact perspective. The study adopts the survey questionnaire approach to collect empirical data. The questionnaire was distributed to ERP users and a total of 384 responses were used for analysis. The results illustrated that both system quality and vendor support have significant effect on ERP implementation success. This implies that companies must ensure they source for the best available system and a vendor that is dependable, reliable and trustworthy.
Keywords
Enterprise resource planning (ERP), Iran, System quality, Vendor support
Event Title
International Conference on Education and Information Technologies
Event Location
Paris,France
Event Dates
28-30 Jun 2010
Event Type
conference