SSME architecture design in reserving parking problems in Malaysia
Document Type
Article
Publication Date
1-1-2010
Abstract
Parking industries are so vital that no one functions if these industries do not function efficiently. Though this industry is undergoing a revolution, applying new technologies such as Service Science Management and Engineering (SSME) to achieve better performance and customer satisfaction, in Malaysia this industry is lagging behind. Against this concern, this study was undertaken with the purpose to unfold and understand the need for a more efficient parking management system to be implemented. The focus of this research is on integrating important components of business, management and technologies, in order to provide quality services for customers and thereby improve the management of parking systems. In a nutshell, the primary goal of this study is to improve the car parking service systems and this is carried out through service innovation which is inherently multidisciplinary. It further examines the many benefits of advanced parking management systems. This study used a quantitative approach and a questionnaire survey was used. The evaluation findings derived through a second survey showed beyond doubt that the proposed system has excellent advantages over the existing manual system.
Keywords
SSME, MIS, IPS, car park management, intelligent parking system
Publication Title
African Journal of Business Management
Volume
4
Issue
18
Publisher
Academic Journals
Publisher Location
P O BOX 5170-00200 NAIROBI, VICTORIA ISLAND, LAGOS 73023, NIGERIA