Document Type

Article

Publication Date

1-1-2005

Abstract

This is a report of the strategies adopted by the University of Malaya (UM), Malaysia, to address the issues and complexities involved in its search for excellence in teaching and learning, research and service. The story is told how the university sought accreditation through the International Standards Organisation (ISO) and how by uniting their heartbeats to breathe as one provides a platform for some individuals to rise to the occasion thereby adding strength to the team's struggle. The paper concludes that obtaining ISO certification is only a means to an end and, although the initiative towards change may have come from the top management of the university, any attempt to bring about change, requires that the parties involved have to become the change agents themselves.

Keywords

Higher Education, Quality Culture, ISO Certification

Publication Title

International Education Journal

ISSN

1443-1475

Divisions

Education

Volume

6

Issue

3

Publisher

Shannon Research Press

Additional Information

Faculty of Education, University of Malaya and Faculty of Economics and Administration, University of Malaya

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